Macintosh support simply doesn’t get any better than this!
Ever since we have been in business, we have kept a very close eye on our managed client’s workstations and servers remotely on a periodic basis, or with regular scheduled on-site visits. The whole purpose is to detect small issues before they become major disasters – all to prevent downtime and lost man hours.
What we are able to do now, thanks to our partnership with Watchman Monitoring, is to enable the ability to detect & become instantly aware of potential issues before you have to find out the hard way something has gone terribly wrong. Wouldn’t it be nice to receive a phone call or an email alert before ever having to fall victim to an unwelcome Mac startup screen? At that point your whole day is wasted trying to recover from your backup, provided you have one. Since our software keeps an eye on your backups too, there is simply nothing to worry about. See it as an insurance policy for your Mac. Bottom line is that we can help prevent that type of scenario from even happening!
What exactly does it do?
Quite simply this. It monitors critical system functions. These include on and off-site backups, disk errors, kernel panics, RAM problems and so on. Below is a more detailed list of the items we actively monitor. Since the software is updated on a regular basis, new features are always being added.
| Monitored Services & Hardware |
Desktop |
Laptop |
Server |
| Check RAID drives (software raid in Disk Utility – if configured) |
Y |
Y |
Y |
| Check the Apple RAID Card (hardware – if installed) |
|
|
Y |
| Check the Billings Pro Server for errors (if installed) |
Y |
|
Y |
| Check that the Monitoring Client updates |
Y |
Y |
Y |
| Check the Crashplan Server for errors (if installed) |
Y |
|
Y |
| Check the Daylite Server for errors (if installed) |
Y |
|
Y |
| Check the Laptop Battery for consistency/longevity |
|
Y |
|
| Check the Hard Drive Capacity (main hard drive) |
Y |
Y |
Y |
| Check the SoftRAID Volumes (if installed) |
Y |
Y |
Y |
| Check the Specified Volumes (other connected hard drives) |
Y |
Y |
Y |
| Report Carbon Copy Cloner errors (if installed) |
Y |
Y |
Y |
| Report the Monitoring Client status |
Y |
Y |
Y |
| Report any Disk errors (I/O) |
Y |
Y |
Y |
| Report the # of kernel panics (bad OS X crashes) |
Y |
Y |
Y |
| Report POST (hardware) errors |
Y |
Y |
Y |
| Report RAM (hardware) errors |
Y |
Y |
Y |
| Report SMART (disk) errors |
Y |
Y |
Y |
| Report that Time Machine backups are working |
Y |
Y |
Y |
How does it work ?
We install a small preference pane plug-in that reports back to our severs over the Internet (from any location) on an hourly basis. The software itself in very unintrusive and weighs in shy of 1MB. When an update is available, it downloads it from our dedicated server and is signed for security.

Who can get it?
This service is being offered to all residential, home office, educational and business based clients.
What is the cost?
We have kept it very simple and reasonable.
$10 per Month for each Mac (Home or Business)
$25 per Month for each Mac Server Installation (Home or Business)
We are also able to bundle our CrashPlanPro service for encrypted off-site backups for an additional $8 per Month. This includes unlimited incremental off-site backups in addition to your existing Time Machine or other backup method. And yes, we monitor this to make sure it never stops working. For example, if lightening were to ever strike causing a house fire or theft of all your Macs and backups. What would become of your data? You can always replace a Mac, but these days most people’s lives are on their computer. And insurance can’t cover you there. Take it from Sir Richard Branson and this CNN article – this very same scenario happened to him and he did up losing everything he had been working for the past several years. All because of an unforeseen lightening strike and no off-site backup solution in place.
Discounts are available if pre-paid on an annual basis. There is no contract to sign. It is a month-by-month plan. We cannot offer refunds for pre-paid discounts.
How do I get started?
To get started, simply Contact us and we will be happy to answer any questions you may have. Then we will visit with you to setup a service subscription agreement if you’re interested.